Privacy policy
Privacy Policy
Last updated: August 13, 2026
At Urban Maple, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit urbanmaple.ca or make a purchase from us.
1. Information We Collect
When you use our website or place an order, we may collect:
- Your first and last name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase information
- Information required to process payments
- Products you view, add to your cart, or purchase
- IP address
- Certain information about your device and browser
- Information collected through cookies and similar technologies
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Process payments
- Communicate with you about your orders
- Provide customer support
- Prevent fraud and unauthorized transactions
- Improve our website, products, and services
- Understand how visitors use our website
- Personalize your shopping experience
- Send promotional offers and marketing communications when you have consented
- Comply with applicable legal requirements
3. Payments
When you make a purchase on our website, your payment information may be processed by third-party payment service providers.
Urban Maple does not directly store your complete credit card information.
Payment providers use their own security measures and privacy policies to protect payment information.
4. Cookies
Our website may use cookies and similar technologies to:
- Keep items in your shopping cart
- Remember certain preferences
- Improve website performance
- Understand how visitors use our website
- Measure the effectiveness of advertising campaigns
- Improve your browsing experience
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
5. Advertising and Marketing
We may use third-party advertising and analytics services to measure the effectiveness of our marketing campaigns and provide more relevant advertising.
These services may use cookies, pixels, or similar technologies.
Where required by applicable law, we will obtain your consent before using information for these purposes.
You may unsubscribe from promotional communications at any time by using the unsubscribe link included in our emails.
6. Sharing Your Information
We may share certain information with service providers that help us operate our business, including:
- Payment service providers
- Shipping and delivery providers
- Technology service providers
- Analytics and statistics providers
- Advertising and marketing providers
- Fraud prevention services
- Government authorities when required by law
We do not sell your personal information.
7. Protecting Your Information
We use reasonable safeguards designed to protect your personal information against unauthorized access, loss, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Retention of Information
We retain personal information for as long as reasonably necessary to provide our services, process orders, comply with legal obligations, resolve disputes, and enforce our agreements.
When information is no longer required, we take reasonable steps to delete or anonymize it where possible.
9. Third-Party Links
Our website may contain links to third-party websites or services.
Urban Maple is not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing them with personal information.
10. Your Rights
Depending on where you live and applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information where permitted by law
- Withdraw consent where consent is the legal basis for processing
- Unsubscribe from marketing communications
To exercise your rights or request additional information, please contact us using the contact information below.
11. Children's Privacy
Our website is not intended for children who are not legally permitted to make online purchases without the authorization of a parent or guardian.
We do not knowingly seek to collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.
The most recent version will always be posted on this page with the applicable update date.
13. Contact Us
If you have questions about this Privacy Policy or how Urban Maple handles personal information, you can contact us:
Urban Maple
Website: urbanmaple.ca